Utilities & Costumer Service

AI agents that reduce costs, speed up support, and deliver personalized experiences at scale — 24/7.

Success Stories More solutions

With strategies that leverage the full power of being where people are — chatting.

24/7 Support

Serve your customers anytime, every day — with AI agents fully integrated into your operation.

From IVR to WhatsApp

Context-aware IVR deflection to WhatsApp — reducing call-center load and speeding up support.

Secure authentication

Using WhatsApp authentication templates to enhance security and boost operational efficiency.

Knowledge Base & FAQ

AI-powered training of the knowledge base, leveraging conversation history and automating FAQ responses.

LLM-agnostic architecture

Clients can choose the AI model that best fits their solution — OpenAI, Llama, Gemini, Anthropic, and others.

Human handover integration

Development of a handover protocol that connects AI agents to leading service desk platforms, ensuring a seamless transition to human support when needed.

Conversational Journey

The architecture behind a perfect flow

IVR deflection to WhatsApp

Customers select their preferences and opt-in to move from IVR to WhatsApp, carrying full context from the call into the conversation.

Knowledge Base & FAQ

Customers get answers from an AI agent about their contracted products and service bundles.

Integrations with systems and applications

The AI agent retrieves and delivers a customer’s product and service package information through secure integrations with the brand’s systems and applications.

Post-service NPS & CSAT

Automated NPS and CSAT collection at the end of the interaction, capturing satisfaction and service quality directly through the AI Agent.

When conversation turns into numbers

and numbers turn into results for major brands

60%

of all customer service at Promart Homecenter was handled by our AI Agent.

80%

of users who engaged with a brand’s AI Agent did so outside business hours.

40%

reduction in call center volume after implementing IVR deflection to WhatsApp.

Transform your customer service with AI Agents on WhatsApp

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